“Your results are just an outcome, they are not your worth.”
Somebody once said...
“The three most difficult things for a human being are not physical feats or intellectual achievements. They are, first, returning love for hate; second, including the excluded; third, admitting that you are wrong.”
Just a little bit of respect
“I don’t care about your gender, skin colour, age, sexuality or body size. As long as you respect me, I’ll respect you.”
Inside the bear
“Inside every person there are two bears, forever locked in combat for your soul. One bear is all things good: compassion, love, trust. The other is all things evil: fear, shame and self-destruction. When asked which one wins I answer, the one I feed the most.”
The 3 day social media blackout
“A system can never defend the people it was not supposed to protect.”
Wear the change you want to see
“The bitterness of poor quality remains long after the sweetness of low price is forgotten.
”
How to inspire your team
““To inform is for free, ‘the how to’ is for a fee.” ”
This is my go to mantra whenever the smart people asked if I could help them with this or that. Today I have made an exception, as I feel that many managers and leaders need a little spark in these difficult times. How to inspire your team:
Show that you care
Build people up
Listen with empathy
Treat people with respect
Showcase their strengths
Future proofing our youngsters
Someone asked me the other day about what I thought our youngsters should be learning in order to counter the threat of AI (artificial intelligence). Here’s what I think and not in any particular order:
Public speaking
Project management
Negotiation
Conflict resolution
Critical thinking
The art of selling
Storytelling
People management
Customer service
Marketing
Why me
I have been a director, senior leader and commercial executive with experience of running teams, and I have a proven track record of exceeding results in highly demanding environments from start-ups to corporates. Through my varied professional experience, I have gained a deep understanding how effective relationships impact the bottom line.
Over the past few years I have used my coaching, active listening and mentoring skills to help organisations to get better feedback from their customers and subsequently improving business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices.
I am passionate about spotting emerging best practices and helping companies master them and I also speak about these topics in keynotes and lecturing engagements. Contact me via e-mail and let’s arrange a non-binary virtual meeting to discuss collaboration opportunities.
Food for thought
The concept of pretty has no meaning without the concept of ugly, smart means little without the idea of stupid. We come to understand who we are by understanding who we are not.
Just keep practicing
Now, more than ever, we need to be equipped with sharp skills, fresh ideas, more drive and new techniques in order to achieve our goals.
Respect the power of words, choose them with care, speak them with heart and listen to them with sincerity. With a little practice every day you will slowly and surely get there. It may take time, so trust the process and don’t be afraid to make mistakes, as mistakes mean that you are trying.