Emotional intelligence does not stop with self-awareness because it’s equally important that we recognise and manage our own emotions while developing the empathy to understand situations from another person’s perspective. In other words, step into their shoes and consider what they might be experiencing, thinking, or feeling. I think this is particularly important in today’s increasingly global and cross-cultural workplaces. When people come from different cultural backgrounds, they may express emotions, communicate concerns, or interpret situations in very different ways. Being attuned to those differences helps us navigate the complexity of human interaction, build stronger relationships, and create environments where people can work together more effectively. Emotional intelligence is therefore not simply about understanding emotions. It is about using that understanding to make better decisions, build stronger relationships, and lead with greater awareness and empathy.