professionals

Polishing the mirror

Life is not static, and I am constantly challenging what I think I know. I am fortunate to keep meeting people who see me as an authentic person, and with the knowledge that being authentic also comes with a huge responsibility. If I am asking others to reflect, learn and grow, then I have to be willing to do the same. Learning as a support professional and as a coach is essential. It is a lifelong journey, and given the complexity of the world we are living in, we need to constantly tune in, challenge ourselves and, metaphorically, polish the mirror so that we remain truly fit for purpose.

I tend to use systems-thinking approaches because it is important to see the connections, connect the dots and not be afraid of complexity. People, behaviours, teams and organisations do not exist in isolation. What happens in one part of a system can influence everything else. It is also important to go deeper within ourselves and connect with our own essence. I think when we become more aware of who we are, we become better able to recognise and understand the essence of others. In my work with leaders, I have the privilege of being close to what is happening within their teams and organisations. I get to see the challenges, the opportunities, the tensions and the possibilities as they emerge. That is why I have to keep polishing my own mirror. If I want to help others see more clearly, I have to be willing to look clearly at myself.


The referral business

Why would a colleague recommend your coaching business to an HR leader?
I think they will only do so if it enhances their own credibility and expands their influence in shaping people and culture outcomes. HR professionals are often seen as trusted advisors within an organisation. When they introduce a coach to a leader or team, it’s not just a referral, it’s a reflection of their ability to identify meaningful, high-impact development solutions.

To earn that level of trust, you need to build a coaching practice that delivers real transformation. One that helps leaders grow, creates space for honest reflection, and aligns with business outcomes. HR leaders are far more likely to recommend a coach who addresses the challenges they care about most: inclusive leadership, resilience, emotional intelligence, and sustainable performance. When your coaching creates value at this level, HR leaders won’t just refer you, they will advocate for you because your success reinforces theirs.

“The more you practice your work, the better it will be. Practice opens channels of possibility in the brain.”
— Rick Rubin

Skin in the game

In my experience, I have discovered a crucial factor that determines the effectiveness of leadership development, having “skin in the game.” Over the years, I have shared leadership insights and strategies with many professionals, sometimes for free and sometimes for a fee. A striking pattern emerged, when people received guidance for free, they rarely implemented it. However, when they paid for the same advice, implementation rates skyrocketed. This observation highlights an important truth: commitment increases when there is something at stake. In our society, money is a common way to ensure this commitment. When individuals invest financially in their growth, they are more likely to take action and extract value from the experience.