honest

It’s already within you

We are living in a world that gives us more information, more opinions, and more comparisons than ever before. Attention is constantly fragmented, and it can feel as though we are not only living our lives but also evaluating how those lives appear to everyone else in real time. I think this changes us as it encourages us to become highly self-conscious without necessarily becoming more self-aware. We spend so much time managing how we are perceived that we lose touch with how we actually feel. We begin performing our lives rather than fully inhabiting them.

Yet our greatest resource is rarely found outside ourselves. It is found in our accumulated experience, our instincts, our values, and our capacity to think clearly when we are fully present. We often know far more than we give ourselves credit for and what gets in the way is the internal commentary. The voice that questions our ability, magnifies our fears, and convinces us that we are not ready. This is where coaching can make a profound difference as a coach does not give you your potential. A coach helps you access it through thoughtful questions, reflection, and honest dialogue, coaching quietens the internal noise so that your own judgment, wisdom, and natural intelligence have room to emerge.

“A fourth monkey has emerged. He sees no one, hears no one and speaks to no one.”
— Chris Laping

Don't overshare information

The key to remaining transparent and authentic lies in balancing honesty with professionalism. Being authentic means having clear values, believing in them, and acting in alignment with what you think is right. It doesn’t require sharing every emotion with everyone at all times. Transparency involves openness, and it must be exercised with discretion. I think you need to be honest, but never to the point where honesty crosses into unprofessionalism.


Be of service

It’s only through understanding people’s holistic experiences that we can ever hope to design something that works within the parameters of what matters to them and the best way to understand what really matters to people is to speak to them. Speaking with your clients is the principal way to understand the rich, messy nuances of their multi-layered experiences. It is through a deep engagement with customers’ experiences that we can begin the process of designing meaningful solutions, for example, a digital e-commerce platform. With this in mind, anthropological expertise becomes especially helpful, because it brings together academic rigour and cultural understanding in order to build a detailed picture of customers’ experiences. This is achieved through discussions with customers that strike a balance between natural and honest, while still remaining focused and insightful. In practice, this usually means asking people about their lives, listening carefully to how they make sense of the situations they experience, and then seamlessly steering conversation topics toward your key areas of focus. 

 

This idea may initially feel obscure and vague, and it may seem more foundational than actionable. I am just trying to serve with what I have been given and I am coming from the place of good intentions. I think it’s essential to build a coherent understanding around the different ways customers experience your organisation. Interested? Contact me via e-mail and let’s schedule a meeting about your customer experience.


Follow my leader

© Rawpixel Ltd

© Rawpixel Ltd

“A person who wants to lead an orchestra must turn their back to the crowd.” - James Crook

This quote offers a humble perspective of leadership. Leadership is not a popularity contest, I think a a good leader doesn’t do his (or her) job for praise or recognition. The best leaders are the ones who do their job silently and enable their employees. The leaders whom I most respect are humble, honest and dependable. They listen and learn and take in new information, because they care enough to understand the perspectives of others and strong enough to stand alone when the crowd is not with them. What values are looking for in your leader? Contact me via e-mail for a meeting (in confidence).