Begin by listening to the client’s story. When clients feel heard, they become more open to receiving feedback and exploring new perspectives. Ask questions that show genuine interest, because clients respond to care before they respond to expertise. For example: What do you mean by that?

Work to see the situation through their eyes. Summarise what you have heard to confirm understanding, and then build your questions from that shared foundation. For example: Here is what I see in this situation. The actions you are taking are not producing the results you want. Would you like to explore another way to achieve those results?

I think this approach creates partnership, psychological safety, and a sense of shared responsibility for change. What do you think?