Listen to what someone is saying, not only through their words, but through what may sit beneath them. Pay attention to the whole picture: their body language, facial expressions, tone, pauses and the subtle cues that can reveal what words alone may not communicate. Develop the ability to recognise different possibilities, anticipate potential outcomes and understand what may be driving the situation. Then, rather than reacting to the first interpretation that comes to mind, create enough space to choose the wisest course of action, one that protects your position, preserves the relationship and moves the situation forward. Does this resonate with you? If so, contact me for a complimentary 30-minute discovery session and let’s explore how coaching could support you.