There is a difference between wanting to do good and needing to believe you are good.
““You will make mistakes. And when you do, I will support you.””
That was how a leader welcomed me to his team. It was a simple statement, but it immediately created a sense of trust because, of course, I would make mistakes. We all do. What mattered was knowing that making a mistake would not automatically make me a failure. For me, this is one of the foundations of psychological safety. When leaders make it clear that mistakes can be discussed rather than hidden, people are more likely to be honest, ask questions, admit when they do not know something, and learn from what went wrong.