How do we turn the unexpected into the expected?

Visualise different situations regularly
Reflect on how you might respond in certain moments. How would you react in that meeting? How would you respond to a colleague whose appearance, behaviour, or communication style feels unfamiliar to you? Notice your instinctive reaction and challenge it. Open yourself to alternative interpretations and possibilities.
Examine your behaviour when faced with the unexpected
When something or someone triggers a reaction in you, pause and reflect. Ask yourself: Would I respond the same way if this person looked like me, sounded like me, or shared my background? Self-awareness is essential in recognising how unconscious bias can influence behaviour.
Intentionally expand your exposure
Make a conscious effort to expose yourself, your children, your extended family, and your networks to people, cultures, experiences, and perspectives that may currently feel unfamiliar. What feels unexpected today can become normal through meaningful exposure, curiosity, and human connection.