When you visit a doctor, they usually follow a three-part process:
1. Examination
2. Diagnosis
3. Prescription

Imagine going to a doctor with stomach pain and they immediately start writing a prescription without examining you or understanding the root cause of the problem. I think most people would question their credibility. Yet in leadership and organisational life, people often jump straight to solutions before taking the time to properly examine or diagnose the issue. Sustainable change rarely happens without first understanding what is really going on beneath the surface.